Customer Service Tip: How To Create A Lasting Impression On Your Customers

1 year ago by Martha Obike 331 Views

Like its always said, first impressions always matter, but how much longer are you able to keep up with a first impression, to make it last? As a brand, leaving a lasting impression on your customers is the most effective and important tool you can use in growing your business. Millennials who are your customers today are very sensitive to shoddy customer service. They would bolt out the door the moment they have a bad consumer experience because this has given them a first-hand impression of your brand. However, if they get a memorable customer experience, they would most definitely be loyal to your brand before others. The only way you can get and keep your customers is by consistently leaving a lasting impression on your customers. You can never have a second chance to make a first impression, so how do you make it count? The moment a prospective customer walks through your door or visits your website, how do you create a lasting impression on them. Well, here's how to:

Be Different

A lot of other businesses are growing rapidly, and if you intend to keep up, you have to up your game and be innovative about your approach to business. You have to start doing what no one else is doing, the way nobody is doing it. You can create a lasting impression on your customers with the way you have an exceptional interaction with them. Having a personalized service with each customer and asking them to rate your services on a public platform creates a lasting impression on your customers. They would wind up recognizing the excellent customer service you provide, bring you awesome referrals and help you build a great public image for your brand.

Be Attentive To Your Customer’s Choices

Most customers believe they are the king and as such, they want to be heard always. They want you to pay attention to their choices because it makes them feel like you actually care about their preferences. Be helpful to your customer’s needs, the moment a customer walks into your business, ask them what they are looking for, and if you don't have exactly what they are looking for, you can give them options similar to their choices. This would leave a lasting impression on the customer and they are more likely to keep coming back, because of the way your brand pays attention to details on ensuring they enjoy overall consumer satisfaction.

Actively Communicate With Your Customers

No human interaction or relationship can thrive without maintaining active communication between both parties. You can stay connected to your customers through your social media channels, live chats or emails. Having an active communication with your customers regularly makes you their most preferred choice, gains you trust and loyalty from them also. After a customer has purchased a product from you, follow up by sending a thank you email or a call to find out if they loved their product, if it's working out fine for them and their experience so far while using the product. 

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